Internship Plan
========================================================================= Experience in customizing and configuring Incident, Problem, and Change Management modules. Core Platform Configuration: Table creation, field configuration, reference qualifiers, and dictionary overrides. Client-Side Scripting: Proficient in Client Scripts and UI Policies. Server-Side Scripting: Hands-on experience with Business Rules, Script Includes, Fix Scripts, Background Scripts, and Data Policies. Service Catalog: Designed and developed Service Catalog Items, Order Guides, and Record Producers. Built workflows using Workflow Editor and Flow Designer. Performance Analytics: Created PA dashboards, indicators, breakdowns, widgets, automated data collection, and insights for SLA/operational metrics. SLAs & Notifications: Configured Response and Resolution SLAs. Managed email notifications using Email Digest, push messages, and email scripts. Integrations: ...