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Workflow

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  IRM / Policy Exception, Questionnaire, Assessment, Attestation 1. Policy Exception [ Policy Record ] ( grc_policy ) → stores policies ↓ [ Exception Request] ( grc_policy_exception ) → user requests exception ↓ [Review & Approval] → policy owner approves/rejects ↓ [Implementation] → apply approved exception ↓ [Closure] → attach evidence and close request 2. Questionnaire [ Assessment Template ] ( asmt_metric_type ) → defines questionnaire ↓ [ Questions / Metrics ] ( asmt_metric ) → individual questions ↓ [ Assessment Instance ] ( asmt_assessment_instance ) → triggers questionnaire ↓ [ Responses Collected ] ( asmt_assessment_instance_question ) → vendor/user answers ↓ [ Review & Score ] → evaluator reviews and scores responses 3. Assessment [Assessment Record] ( grc_assessment ) → assessment initiated ↓ [Assign Assessor] → responsible person evaluates ↓ [Collect Evidence] → gather supporting docu...
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SCRIPTING BR

  1. Auto-Create Problem When Incident Reaches Certain Priority Q: How to automatically create a problem record when incident priority is Critical (1)? if (current. priority == 1 && current. state == 2 ) { // In Progress var pr = new GlideRecord ( 'problem' ); pr. initialize (); pr. short_description = current. short_description ; pr. incident = current. sys_id ; pr. insert (); } Steps: After Update BR on incident Condition: priority = 1 and state = In Progress Script: above Tables: incident.priority , problem.incident 2. Link Problem to All Related Incidents Q: How to link multiple incidents to a problem automatically? var gr = new GlideRecord ( 'incident' ); gr. addQuery ( 'category' , current. category ); gr. addQuery ( 'state' , '!=' , 7 ); // Not Closed gr. query (); while (gr. next ()){ gr. problem_id = current. sys_id ; // current = problem gr. update (); } Steps: ...
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